PROCESS IS IN OUR DNA. FROM DAY 1, THAT'S WHAT WE'VE DONE.

As a process transformation company, GLB rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics.

We have been helping customers, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences.

GLB’s process transformation services innovate at the intersection of business and technology to transform processes that realize our client’s vision. We are experts in accelerating performance and achieving high-impact outcomes through winning execution strategies across the entire business and customer lifecycle.

1. ITERATE DESIGN

We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.

  • Design Research
  • Design Strategy
  • Digital Design
  • Creative Services

2. VALIDATE DEVELOP

We untangle complexity and connect dots. This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.

  • Consulting
  • Project Management
  • Technology Strategy

3. OPTIMIZE DELIVER

We deliver anywhere in the world or in the cloud. Our global operation model and thousands of employees in 19 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.

  • Solution Implementation
  • Customer Behavior Analytics
  • Process Engineering & Improvement

Results you can measure.

$0m

Cost savings from a complete customer experience redesign for a global retailer

0%

Reduction in year-over-year contact minutes for a consumer manufacturer

0%

Improvement in customer satisfaction ratings for a large provider

 

 

 

 

 

Birinci Yıl

Güz Dönemi

ENG 101 English and Composition I

GE 100 Orientation

MATH 103 Thinking Mathematically I

MSC 100 Freshman Concert

MSC121 Fundamentals of Musicianship I

MSC 171 Theory I: Fundamentals

TURK 101 Turkish I

Applied Music Elective
(1/8)

MSC 153 Bilkent
Chorale I

Studio Lesson Elective
(1/6)

MSC 111 Composition I

Track Specific Elective
(1/6)

MSC 113 Notation

Bahar Dönemi

CS 121 Introduction to Computer Applications and Programming

ENG 102 English and Composition II

MSC122 Fundamentals of Musicianship II

MSC 172 Theory II: Harmony and Voice Leading

TURK 102 Turkish II

Applied Music Elective
(2/8)

MSC 154 Bilkent
Chorale II

Stuido Lesson Elective
(2/6)

MSC 112 Composition II

Track Specific Elective
(2/6)

MSC114 Instrumentation

İkinci Yıl

Güz Dönemi

GE 250 Collegiate Activities Program I

HCIV 101 History of Civilization I

MSC 173 Origins of Western Music: From Antiquities to Baroque

MSC 200 Sophomore Concert

Mus. Theory and Lit.
Elective (1/2)

MSC 271 Theory III:
Modal Count.

Applied Music Elective
(3/8)

MSC 181 Ear Training I

Studio Lesson Elective
(3/6)

MSC 121 Composition
III

Track Specific Elective
(3/6)

MSC 214 Orchestration

Bahar Dönemi

GE 251 Collegiate Activities Program II

HCIV 102 History of Civilization II

MSC 174 Opera and Instrumental Music in the Baroque Period

Mus. Theory and Lit.
Elective (2/2)

MSC 272 Theory IV:
Classical Form

Applied Music Elective
(4/8)

MSC 182 Ear Training
II

Studio Lesson Elective
(4/6)

MSC 122 Composition IV

Track Specific Elective
(4/6)

MSC 321 Tonal
Counterpoint

Üçüncü Yıl

Güz Dönemi

COMD 358 Professional Communication

MSC 273 Music in Europe during the Age of the Enlightenement

MSC 300 Junior Concert

Applied Music Elective
(5/8)

MSC 315 Score Reading
I

Studio Lesson Elective
(5/6)

MSC 311 Composition V

Track Specific Elective
5/6)

MSC 323
Theory/Analysis

Bahar Dönemi

HIST 200 History of Turkey

MSC 274 19th Century Music and Modernity

Applied Music Elective
(6/8)

MSC 316 Score Reading
II

Studio Lesson Elective
(6/6)

MSC 312 Composition VI

Track Specific Elective
(6/6)

MSC 322 Post-Tonal
Theory

Dördüncü Yıl

Güz Dönemi

MSC 399 Summer Practice

Restricted Elective (1/3)

Science Core Elective

Humanities Core Elective

Applied Music Elective
(7/8)

MSC 326 Conducting I

Graduation Project
Elective (1/2)

MSC 411 Composition
VII

Bahar Dönemi

Restricted Elective (2/3)

Restricted Elective (3/3)

Social Sciences Core Elective

Applied Music Elective
(8/8)

MSC 425 Conducting II

Graduation Project
Elective (2/2)

MSC 412 Composition
VIII: Grad.

 

Birinci Yıl

Güz Dönemi

ENG 101 English and Composition I

GE 100 Orientation

MATH 103 Thinking Mathematically I

MSC 100 Freshman Concert

MSC121 Fundamentals of Musicianship I

MSC 171 Theory I: Fundamentals

TURK 101 Turkish I

Applied Music Elective
(1/8)

MSC 153 Bilkent
Chorale I

Studio Lesson Elective
(1/6)

MSC 131 Instrument I

Track Specific Elective
(1/6)

MSC 133 Chamber Music
I

Bahar Dönemi

CS 121 Introduction to Computer Applications and Programming

ENG 102 English and Composition II

MSC122 Fundamentals of Musicianship II

MSC 172 Theory II: Harmony and Voice Leading

TURK 102 Turkish II

Applied Music Elective
(2/8)

MSC 154 Bilkent
Chorale II

Stuido Lesson Elective
(2/6)

MSC 132 Instrument II

Track Specific Elective
(2/6)

MSC 134 Chamber Music
II

İkinci Yıl

Güz Dönemi

GE 250 Collegiate Activities Program I

HCIV 101 History of Civilization I

MSC 173 Origins of Western Music: From Antiquities to Baroque

MSC 200 Sophomore Concert

Mus. Theory and Lit.
Elective (1/2)

MSC 271 Theory III:
Modal Count.

Applied Music Elective
(3/8)

MSC 253 Bilkent
Chorale III

Studio Lesson Elective
(3/6)

MSC 231 Instrument III

Track Specific Elective
(3/6)

MSC 233 Chamber Music
III

Bahar Dönemi

GE 251 Collegiate Activities Program II

HCIV 102 History of Civilization II

MSC 174 Opera and Instrumental Music in the Baroque Period

Mus. Theory and Lit.
Elective (2/2)

MSC 272 Theory IV:
Classical Form

Applied Music Elective
(4/8)

MSC 254 Bilkent
Chorale IV

Studio Lesson Elective
(4/6)

MSC 232 Instrument IV

Track Specific Elective
(4/6)

MSC 234 Chamber Music
IV

Üçüncü Yıl

Güz Dönemi

COMD 358 Professional Communication

MSC 273 Music in Europe during the Age of the Enlightenement

MSC 300 Junior Concert

Applied Music Elective
(5/8)

MSC 353 Bilkent
Chorale V

Studio Lesson Elective
(5/6)

MSC 331 Instrument V

Track Specific Elective
5/6)

MSC 333 Chamber Music
V

Bahar Dönemi

HIST 200 History of Turkey

MSC 274 19th Century Music and Modernity

Applied Music Elective
(6/8)

MSC 354 Bilkent
Chorale VI

Studio Lesson Elective
(6/6)

MSC 332 Instrument VI

Track Specific Elective
(6/6)

MSC 334 Chamber Music
VI

Dördüncü Yıl

Güz Dönemi

MSC 399 Summer Practice

Restricted Elective (1/3)

Science Core Elective

Humanities Core Elective

Applied Music Elective
(7/8)

MSC 453 Bilkent
Chorale VII

Graduation Project
Elective (1/2)

MSC 431 Instrument VII

Bahar Dönemi

Restricted Elective (2/3)

Restricted Elective (3/3)

Social Sciences Core Elective

Applied Music Elective
(8/8)

MSC 454 Bilkent
Chorale VIII

Graduation Project
Elective (2/2)

MSC 432 Instrument
VIII: Grad.

 

Birinci Yıl

Güz Dönemi

ENG 101 English and Composition I

GE 100 Orientation

MATH 103 Thinking Mathematically I

MSC 100 Freshman Concert

MSC121 Fundamentals of Musicianship I

MSC 171 Theory I: Fundamentals

TURK 101 Turkish I

Applied Music Elective
(1/8)

MSC 103 Symphony
Orchestra I

Studio Lesson Elective
(1/6)

MSC 131 Instrument I

Track Specific Elective
(1/6)

MSC 133 Chamber Music
I

Bahar Dönemi

CS 121 Introduction to Computer Applications and Programming

ENG 102 English and Composition II

MSC122 Fundamentals of Musicianship II

MSC 172 Theory II: Harmony and Voice Leading

TURK 102 Turkish II

Applied Music Elective
(2/8)

MSC 104 Symphony
Orchestra II

Stuido Lesson Elective
(2/6)

MSC 132 Instrument II

Track Specific Elective
(2/6)

MSC 134 Chamber Music
II

İkinci Yıl

Güz Dönemi

GE 250 Collegiate Activities Program I

HCIV 101 History of Civilization I

MSC 173 Origins of Western Music: From Antiquities to Baroque

MSC 200 Sophomore Concert

Mus. Theory and Lit.
Elective (1/2)

MSC 271 Theory III:
Modal Count.

Applied Music Elective
(3/8)

MSC 203 Symphony
Orchestra III

Studio Lesson Elective
(3/6)

MSC 231 Instrument III

Track Specific Elective
(3/6)

MSC 233 Chamber Music
III

Bahar Dönemi

GE 251 Collegiate Activities Program II

HCIV 102 History of Civilization II

MSC 174 Opera and Instrumental Music in the Baroque Period

Mus. Theory and Lit.
Elective (2/2)

MSC 272 Theory IV:
Classical Form

Applied Music Elective
(4/8)

MSC 204 Symphony
Orchestra IV

Studio Lesson Elective
(4/6)

MSC 232 Instrument IV

Track Specific Elective
(4/6)

MSC 234 Chamber Music
IV

Üçüncü Yıl

Güz Dönemi

COMD 358 Professional Communication

MSC 273 Music in Europe during the Age of the Enlightenement

MSC 300 Junior Concert

Applied Music Elective
(5/8)

MSC 303 Symphony
Orchestra V

Studio Lesson Elective
(5/6)

MSC 331 Instrument V

Track Specific Elective
5/6)

MSC 333 Chamber Music
V

Bahar Dönemi

HIST 200 History of Turkey

MSC 274 19th Century Music and Modernity

Applied Music Elective
(6/8)

MSC 304 Symphony
Orchestra VI

Studio Lesson Elective
(6/6)

MSC 332 Instrument VI

Track Specific Elective
(6/6)

MSC 334 Chamber Music
VI

Dördüncü Yıl

Güz Dönemi

MSC 399 Summer Practice

Restricted Elective (1/3)

Science Core Elective

Humanities Core Elective

Applied Music Elective
(7/8)

MSC 403 Symphony
Orchestra VII

Graduation Project
Elective (1/2)

MSC 431 Instrument VII

Bahar Dönemi

Restricted Elective (2/3)

Restricted Elective (3/3)

Social Sciences Core Elective

Applied Music Elective
(8/8)

MSC 404 Symphony
Orchestra VIII

Graduation Project
Elective (2/2)

MSC 432 Instrument
VIII: Grad.

 

Birinci Yıl

Güz Dönemi

ENG 101 English and Composition I

GE 100 Orientation

MATH 103 Thinking Mathematically I

MSC 100 Freshman Concert

MSC121 Fundamentals of Musicianship I

MSC 171 Theory I: Fundamentals

TURK 101 Turkish I

Applied Music Elective
(1/8)

MSC 153 Bilkent
Chorale I

Studio Lesson Elective
(1/6)

MSC 151 Singing Voice
I

Track Specific Elective
(1/6)

MSC 155 Diction
Eng/It.

Bahar Dönemi

CS 121 Introduction to Computer Applications and Programming

ENG 102 English and Composition II

MSC122 Fundamentals of Musicianship II

MSC 172 Theory II: Harmony and Voice Leading

TURK 102 Turkish II

Applied Music Elective
(2/8)

MSC 154 Bilkent
Chorale II

Stuido Lesson Elective
(2/6)

MSC 152 Singing Voice
II

Track Specific Elective
(2/6)

MSC 156 Diction Ger/Fr

İkinci Yıl

Güz Dönemi

GE 250 Collegiate Activities Program I

HCIV 101 History of Civilization I

MSC 173 Origins of Western Music: From Antiquities to Baroque

MSC 200 Sophomore Concert

Mus. Theory and Lit.
Elective (1/2)

MSC 255 Vocal Lit.
Amer/Eng/It

Applied Music Elective
(3/8)

MSC 253 Bilkent
Chorale III

Studio Lesson Elective
(3/6)

MSC 251 Singing Voice
III

Track Specific Elective
(3/6)

THEA 181 Acting for
Singers

Bahar Dönemi

GE 251 Collegiate Activities Program II

HCIV 102 History of Civilization II

MSC 174 Opera and Instrumental Music in the Baroque Period

Mus. Theory and Lit.
Elective (2/2)

MSC 256 Vocal Lit
Ger/Fr

Applied Music Elective
(4/8)

MSC 254 Bilkent
Chorale IV

Studio Lesson Elective
(4/6)

MSC 252 Singing Voice
IV

Track Specific Elective
(4/6)

THEA 182 Acting for
Singers

Üçüncü Yıl

Güz Dönemi

COMD 358 Professional Communication

MSC 273 Music in Europe during the Age of the Enlightenement

MSC 300 Junior Concert

Applied Music Elective
(5/8)

MSC 353 Bilkent
Chorale V

Studio Lesson Elective
(5/6)

MSC 351 Singing Voice
V

Track Specific Elective
5/6)

MSC 355 Voice Pedagogy I

Bahar Dönemi

HIST 200 History of Turkey

MSC 274 19th Century Music and Modernity

Applied Music Elective
(6/8)

MSC 354 Bilkent Chorale VI

Studio Lesson Elective
(6/6)

MSC 352 Singing Voice VI

Track Specific Elective
(6/6)

MSC 356
Voice
Pedagogy II

Dördüncü Yıl

Güz Dönemi

MSC 399 Summer Practice

Restricted Elective (1/3)

Science Core Elective

Humanities Core Elective

Applied Music Elective
(7/8)

MSC 453 Bilkent
Chorale VII

Graduation Project
Elective (1/2)

MSC 451 Singing Voice
VII

Bahar Dönemi

Restricted Elective (2/3)

Restricted Elective (3/3)

Social Sciences Core Elective

Applied Music Elective
(8/8)

MSC 453 Bilkent
Chorale VIII

Graduation Project
Elective (2/2)

MSC 452 Singing Voice
VIII: Grad.